Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.inkredible.co.uk (our site) to you.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1 Information about us

www.inkredible.co.uk is a site operated by DGAP UK Limited (we or us).

We are registered in England and Wales under company number 10071690 and with our registered office at Unit 19, Faverdale Black Path, Darlington, DL3 0QB.

Our main trading address is Unit 19, Faverdale Black Path, Darlington, DL3 0QB. Our VAT number is GB 239 8313 84.

2 Service availability

Our site is only intended for use by people resident in the Serviced Countries, a list of which can be found in a drop down menu included on our checkout page. We do not normally accept orders from individuals outside those countries. Please review the list of Serviced Countries before ordering products from us.

3 Your status

By placing an order through our site, you warrant that:

3.1 You are legally capable of entering into binding contracts; [and]

3.2 You are at least 18 years old;

3.3 You are resident in one of the Serviced Countries; and

3.4 You are accessing our site from that country.

4 How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.2 The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

5 Consumer rights

5.1 If you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products and any delivery charge paid in accordance with our refunds policy (set out in clause 10, see below).

5.2 To cancel a Contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

6 Availability and delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, within a reasonable time from the date of the Dispatch Confirmation, unless there are exceptional circumstances. "Same Day Dispatch" refers to same working day dispatch on order placed before 4pm. "Next Working Day Delivery" refers to Monday to Friday.

7 Risk and title

7.1 The products will be at your risk from the time of delivery.

7.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

8 Prices and Payments

8.1 The price of any products will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices are inclusive of VAT and are current at the time of publishing.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may show incorrect price or availability information. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-price.

8.6 Payment for all products must be by one of our prescribed payment methods. We accept payment by all major VISA, Mastercard and Discover credit and debit cards, as well as American Express at our checkout. You will be charged for your order at the time it is placed. We do not accept payment via Cheque. We may offer payment via a manual card payment link through our payment provider, Stripe, in the event of difficulties using other standard methods.

8.7 We now offer a number of external payment providers such as Paypal, Amazon Pay, Google Pay, Apple Pay and Link which can be selected in place of our usual checkout options. We have no control over the user interface or layout of external payment providers, and as such, as the consumer, it is up to you to ensure you have selected a suitable delivery method and correct address from their portal or pop-up dialogue screen, before returning to our website to confirm the order.

8.8 Businesses and customers with a Trade Account have payment terms of 30 Days End of Month, with outstanding statements to be paid via BACS.

8.9 We may offer you the opportunity to save card details during the process of checkout. These details are stored, managed and encrypted by Stripe, our card payment provider, on our behalf. The process of saving card details for future use is entirely optional and any saved cards can be managed by the customer from this link: Manage My Saved Cards.

9 Delivery

9.1 Delivery is free of charge on all orders within the UK, except where you have opted to upgrade the delivery service. For delivery information on orders outside of the UK please refer to our our Delivery Information page.

9.2 All orders received by 5pm are dispatched, when possible, the same day via the free service offered, unless you have chosen an alternative delivery method at checkout, or the order volume/value is of a quantity which we would deem it necessary to dispatch the order to you via a courier service. Please see our Delivery Guide for further information.

9.3 Time for delivery shall not be of the essence. Whilst we shall use reasonable endeavours to deliver by the date specified we shall be under no liability whatsoever for any delay in delivery. We will take reasonable steps to notify you within 14 days of order confirmation if the goods will not be shipped as ordered.

10 Our refunds policy

10.1 When you return a product to us:

10.1.1 because you have cancelled the Contract between us within the 14-day cooling-off period (see clause 6.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including any standard cost incurred, where applicable, of sending the item to you. If you opted to upgrade the postage method for a fee, we are under no obligation to refund this cost where this service has been provided satisfactorily. The cost of returning the item to us when cancelling the contract under the cooling-off period will be your responsibility.

10.1.2 because you no longer require unopened and unused goods outside of the 14-day cooling-off period (see clause 6.1), we will process any account credit or refund due to you as soon as possible and, in any case, within 30 days of the returned product being received in our warehouse. In this case, we will refund the price of the product in full following successful inspection of the product. However, you will be responsible for the cost of returning the item to us, and we reserve the right to charge a restocking fee of no more than 10% of the original purchase cost.

10.1.3 for any other reason (for instance, because you have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you within 12 months from purchase because of a defect will be refunded in full (or replaced). Any original delivery fees paid for an enhanced service (such as Next Day Delivery) will not be refunded as that service has been fulfilled. Any statutory delivery charges (if we charged a flat fee for all deliveries) would be refunded along with the product cost.

10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11 Our liability

11.1 We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

11.2 Our liability for losses you suffer as a result of us breaking this agreement, including deliberate breaches, is strictly limited to the purchase price of the product you purchased.

11.3 This does not exclude or limit in any way our liability:

11.3.1 for death or personal injury caused by our negligence;

11.3.2 under section 2(3) of the Consumer Protection Act 1987;

11.3.3 for fraud or fraudulent misrepresentation; or

11.3.4 for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us;

11.3.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

11.4.1 damage to hardware/printer,

11.4.2 loss of income or revenue,

11.4.3 loss of business,

11.4.4 loss of profits or contracts,

11.4.5 loss of anticipated savings,

11.4.6 loss of data, or

11.4.7 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;

provided that this clause 11.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 11.4.

12 Import duty

12.1 If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13 Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14 Notices

All notices given by you to us must be given to DGAP UK Limited. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15 Transfer of rights and obligations

15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16 Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

16.2.1 Strikes, lock-outs or other industrial action.

16.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

16.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

16.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.2.5 Impossibility of the use of public or private telecommunications networks.

16.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17 Waiver

17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.

18 Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19 Entire agreement

19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

20 Our right to vary these terms and conditions

20.1 We have the right to revise and amend these terms and conditions from time to time reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21 Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales .